Refund Policy

Last updated: January 19, 2025

Our Commitment to Your Satisfaction

At InvisMark, we are committed to providing high-quality invisible watermarking services. We understand that our service may not meet everyone's needs, which is why we offer a fair and transparent refund policy.

7-Day Money-Back Guarantee: New subscribers can request a full refund within 7 days of their first subscription if they are not satisfied with our service.

1. Eligibility for Refunds

1.1 New Subscribers

  • First-time subscribers are eligible for a full refund within 7 days of initial purchase
  • This applies to both monthly and annual plans
  • The 7-day guarantee is only available once per customer

1.2 Existing Subscribers

Refunds may be considered for existing subscribers in the following cases:

  • Service outages lasting more than 48 hours
  • Critical technical issues preventing use of core features
  • Billing errors or duplicate charges
  • Account suspension due to our error

2. Credit Usage and Refunds

2.1 Credit Consumption

  • For monthly plans: Refunds are prorated based on unused days if less than 50% of credits are consumed
  • If more than 50% of monthly credits are used, no refund is available
  • Credits used are calculated at the time of refund request

2.2 Annual Plans

  • Within first 30 days: Full refund if less than 10% of annual credits are used
  • After 30 days: Prorated refund minus used months at monthly rate
  • No refunds after 6 months of annual subscription

3. How to Request a Refund

3.1 Request Process

  1. Email support@invismark.com with subject "Refund Request"
  2. Include your account email and subscription ID
  3. Briefly explain the reason for your refund request
  4. Our support team will respond within 24-48 hours

3.2 Required Information

To process your refund quickly, please provide:

  • Account email address
  • Date of purchase
  • Transaction or invoice number
  • Reason for refund request

4. Processing Time

  • Review: 1-2 business days to review your request
  • Approval: Notification sent within 24 hours of decision
  • Processing: 5-10 business days for refund to appear in your account
  • Payment method: Refunds are issued to the original payment method

5. Non-Refundable Items

The following are not eligible for refunds:

  • Additional credit purchases (separate from subscription)
  • Consumed credits (already used for watermarking)
  • Subscriptions cancelled after the refund period
  • Accounts terminated for Terms of Service violations
  • Services fully rendered and delivered

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues preventing service use:

  • We will first attempt to resolve the issue
  • If unresolved within 72 hours, a full refund is available
  • Credit extensions may be offered as an alternative

6.2 Service Changes

If we make significant changes to the service that materially affect your use:

  • 30-day refund window from announcement date
  • Prorated refund for annual subscribers
  • Full refund for monthly subscribers in current billing period

7. Cancellation vs Refund

Important distinction:

  • Cancellation: Stops future billing but no refund for current period
  • Refund: Returns payment and immediately terminates service access
  • You can cancel anytime through account settings without contacting support
  • Cancelled accounts retain access until the end of the billing period

8. Dispute Resolution

If you disagree with our refund decision:

  1. Request a review by senior management
  2. Provide additional documentation if relevant
  3. Allow 5 business days for review
  4. Final decisions will be communicated in writing

You may also dispute charges directly with your payment provider, though we prefer to resolve issues directly.

9. Fraudulent Refund Requests

We reserve the right to deny refunds and terminate accounts for:

  • Multiple refund requests from related accounts
  • Pattern of subscribing, using credits, and requesting refunds
  • False or misleading information in refund requests
  • Abuse of the 7-day guarantee policy

10. Alternative Solutions

Before requesting a refund, consider these alternatives:

  • Plan downgrade: Switch to a lower-tier plan
  • Pause subscription: Temporary suspension (case-by-case)
  • Credit extension: Extra time to use existing credits
  • Technical support: Help resolving any issues

11. Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the new policy.

12. Contact Us

For refund requests or questions about this policy:

  • Email: support@invismark.com
  • Subject Line: "Refund Request" or "Refund Policy Question"
  • Response Time: 24-48 hours (business days)
  • Website: https://invismark.com

Tip: Our support team is here to help! If you're experiencing issues, please reach out before requesting a refund - we may be able to resolve your concerns quickly.